Critical talks and Negotiation. Successful negotiations consider the needs of all parties and creating win-win solutions strengthen our business relationships on short and long term. During the training you will gain more strength and confidence for negotiations to achieve your targets and build strong relationships with your business partners. You will learn how to overcome the battle for positions but to create win-win situations.

Critical talks and Negotiation

Contents

• Preparation of negotiation talks
• Reflection of personal negotiation style
• Analysis and strategy
• Structuring negotiation talks
• Leading conversations target orientated
• Confidence and competence in critical talks on the phone
• Work out the negotiation partners interests and needs
• Being convincing using strong arguments
• Developing options to achieve a win-win solution
• Dealing with objections
• Dealing with difficult negotiation partners

Methods
Theory input, discussions, self-reflection, individual and group work, working with the participants’ own cases

Target group
Staff and managers who do not know the Harvard principles (negotiation with a win-win solution) and who want to improve their negotiation skills

Buchungscode
P10.13