Communicating successfully. Communicating is more than just speaking or hearing and happens even without any words or sounds. It is about saying and listening, observing and perceiving. In this course you will learn about communication models and how to apply them to your communication style. You will get an understanding of the roots of misunderstandings and learn how to avoid them.

Communicating successfully

Contents

• Communication models
• Active listening
• Leading by asking
• Transaction analysis
• I-message instead of You-messages
• Communicating in person and on the phone
• Basic bodylanguage
• How you see yourself and how others see you
• Preparing, Leading, Closing of conversations

Methods
Theory input, discussions, self-reflection, individual and group work, working with the participants’ questions and cases

Target group
Manager and staff who want to gain a better understanding of what happens in communication and how to communicate more successfully

Buchungscode
P10.11