Dealing with conflicts successfully. Conflicts are a chance to change situations to the better. At the same time unsolved conflicts take a lot of time and energy not just for the conflict partners but often for the people around. In this training you will learn how to recognise and analyse conflicts as well as finding a way forward out of the downward spiral towards solving the conflict.

Dealing with conflicts successfully

Contents

• Causes of conflicts
• Conflicts symptoms
• Conflict phases and your options
• Understanding and expanding your attitude to conflicts
• Communications tools in conflicts
• Analysis of conflict situations
• Achieving lasting results from conflict talks
• Moderating conflicts

Methods
Theory input, discussions, self-reflection, individual and group work, working with the participants’ concrete conflict cases

Target group
Managers and staff who want to improve their conflict management

Buchungscode
P10.12